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How We Protect Your Privacy

When you open an account on pagoda168, your personal data and payment details are secured with industry-standard encryption.

Data encrypted end-to-endNo third-party data salesAccount privacy controls built in
pagoda168 How We Protect Your Privacy
REACH US ANYTIME

Privacy Questions & Data Requests

You have rights over your personal data, and we've made it easy to exercise them. Contact our support team to request access to your data, correct information, delete your account, or ask…

Email Support Send privacy enquiries to [email protected]. Include 'Privacy Request' in the subject line and your account username. We'll respond within 14 days with confirmation and next steps.
Live Chat Open the chat widget in your account lobby during support hours (Monday to Sunday, 09:00–22:00 Jakarta time). Ask to speak with a privacy officer if you need to discuss data handling.
Account Settings Navigate to Settings > Privacy & Data in your account dashboard. Here you can review connected devices, see your deposit history, and request a full data export in portable format.
SECURITY & CONTROL

How We Keep Your Account Safe

Your pagoda168 account is protected by password encryption, two-factor authentication, and real-time fraud monitoring. We track login patterns, flag unusual withdrawals, and verify large transactions before processing.

Password & 2FA

Enable two-factor authentication in Settings > Security. This requires a one-time code from your phone when logging in from a new device, protecting your account from unauthorised access even if your password is compromised.

Device Recognition

We log which devices access your account and show you a list in Settings > Active Sessions. Log out remote sessions if you don't recognise them. We alert you by email when login happens from a new location.

Payment Tokenisation

Your DANA, OVO, GoPay and QRIS details are never stored as plain text. We use secure tokens so you can deposit and withdraw without exposing your actual payment credentials to our systems.

Withdrawal Verification

When you request a withdrawal, we verify your identity by sending a confirmation code to your registered email and phone. Withdrawals are processed only after you confirm, preventing fraudulent requests.

Data Retention Schedule

We retain active account data for the duration of your account plus 12 months after closure. Historical bet records are archived encrypted. You can request deletion of non-essential data anytime via support.

Breach Notification

If a security incident affects your data, we notify you within 48 hours via email and in-app alert, detailing what was compromised and steps we've taken to secure your account.

Privacy & Data FAQs

These answers cover the privacy questions we hear most from players in Surabaya, Bandung and across Indonesia. If you don't see your question here, reach out to [email protected].

Your account data is marked inactive and moved to secure archival storage. We keep it encrypted for 12 months to handle disputes or withdrawals. After that, we delete personal identifiers, but anonymised betting data may be retained for statistical analysis where local law permits.

Yes. Go to Settings > Privacy & Data and select 'Request Data Export'. We compile your profile, deposit history, betting records and communications into a portable file and email it within 7 days. You can also ask support to send it via secure link.

We share only the information necessary to process your deposit or withdrawal—mainly your account ID and transaction amount. DANA, OVO, GoPay and QRIS do not receive your full profile or betting history. Each provider has its own privacy policy; review those separately if needed.

We retain complete transaction records (deposits and withdrawals via DANA, OVO, GoPay, QRIS and bank transfer) for 7 years to comply with financial regulations and resolve disputes. You can view your full history anytime in the Wallet section of your account.

Yes. Every promotional email includes an unsubscribe link at the bottom. Click it, or go to Settings > Notifications and toggle off 'Marketing & Promos'. You'll still receive account alerts, withdrawal confirmations and security notifications.

Contact support immediately via live chat or email [email protected]. We'll freeze your account, review login history, verify your identity, and reset your password. If unauthorised transactions occurred, we investigate and escalate to your payment provider for reversal.

The pagoda168 app uses the same encryption as our website. We request location permission only to improve local delivery of support and regional compliance, not to track your movements. You can disable location access in your phone's app settings anytime.